If your order has not yet been shipped, you can cancel your order free of charge. Report it via our contact form, stating your order number.
You have 30 days to change your mind starting on the day of the receipt of the order. Within this period you have the option to return your order in whole or in part.
You can return your order within the reflection period without prior notification. You can also choose to report the return within the refection period. In that case, you still have 14 days, or at least until the end of the reflection period, to actually return the order.
The costs for returning are for your own account.
How to return?
Pack the items properly to ensure they are not damaged in transit. If possible, use the original packaging.
Send your return to:
Keep your proof of shipment. This can be useful if the shipment were to be lost.
You can register a return within the reflection period of 30 days after receipt of items. The return shipment must be sent within 14 days after registration, or within the reflection period of 30 days.
You may remove the items from the packaging and do whatever is reasonably necessary to assess the items.
If you have done more than necessary, costs may be charged.
If possible, return the items in the original packaging.
After receipt and inspection of the returned items, we will refund the amount within 14 days.